Refund policy
Refund policy
At Brilliance Laundry, we want you to feel good about what you bring into your home — and about choosing Brilliance. If something isn’t working for you, reach out. We’ll do our best to make it right.
Shipping
Shipping is included on all subscriptions and U.S. orders of $50 or more.
Orders under $50 ship for a flat $5 via Economy Shipping.
Shipping charges and available delivery options are shown at checkout before your order is completed.
30-Day Returns
We stand behind Brilliance and want you to have the chance to actually use it.
If you’re not happy with your purchase, contact us within 30 days of delivery. Detergent may be opened and used, provided at least half of the product remains.
To help us process your return, please have:
- Your order number or proof of purchase
- The original product or packaging when possible
- At least half of the detergent remaining for opened detergent returns
For other Brilliance products, please contact us and we’ll work with you to find the best solution.
Because every situation is a little different, please reach out before sending anything back. Our team will provide return instructions and work with you to make things right.
To start a return or get help with an order, contact our Customer Concierge at:
Items returned without prior authorization may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or isn’t what you ordered, please contact us as soon as possible with your order number and, if helpful, a photo of the issue.
We’ll work quickly to make it right.
authorization cannot be accepted.